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Frequently Asked Questions
Please see below for answers to common questions from customers
About & Contact
Where is Ayeshaa Collection based, and how long will delivery take?
We are based in the United Arab Emirates. Delivery times depend on your location. For detailed estimates, please refer to our Terms & Conditions, where we list all delivery timelines.
How can I contact you?
You can reach us anytime at contact@ayeshaa-collection.com. We usually reply within 24–48 hours. Our team is happy to assist in English or French.
Orders & Payments
Do you offer pre-orders ?
No, all our garments are already made and ready when you place your order, so you receive your pieces quickly.
I live in Dubai, can I pay in cash?
Yes. Prices are shown in euros, but no worries — you will pay in AED upon delivery. The amount is converted by Aramex (estimate about € ÷ 4). A 10 AED fee applies for cash payment.
Shipping & Delivery
Can I choose delivery to a pick-up point ?
No, we work exclusively with carriers who deliver directly to your home.
How long does delivery take ?
For standard delivery, your order will arrive at your home within 5–8 business days. For express delivery, it takes 2–3 business days.
Are there any customs fees ?
For standard deliveries, there are no customs fees. For express shipments, fees may apply and remain the responsibility of the customer.
Do you offer international shipping ?
Yes ! We are proud to share our creations with women around the world. If you don’t see your country in the dropdown at checkout, please don’t hesitate to contact us — we’ll be happy to find a solution.
Sizing, Returns & Exchanges
Do you offer custom made abayas ?
We do not offer custom-made abayas, but our creations are available in sizes 50 to 62 for certain models. We’re confident you’ll find the perfect fit for you.
How do I choose the right abaya size ?
You can refer to our detailed size guide to find your ideal fit. Please note that we use Emirati sizes for all our abayas.
What is your return policy ?
We accept returns within 48 hours of receiving your order. Please contact us directly at contact@ayeshaa-collection.com to receive the return instructions
OUR PRIVILEGE CLUB
What is the Privilege Club?
It's the loyalty program of Ayeshaa Collection . You earn points every time you shop, which can be redeemed for discount vouchers or exclusive gifts.
How do I earn points?
You automatically earn points with every order.
How can I access my rewards?
Simply log into your account on our website. Your Privilege Club dashboard will appear, where you can view your points and redeem your benefits anytime