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Frequently Asked Questions
Please see below for answers to common questions from customers
Shipping & Delivery
Are there any customs fees ?
For standard deliveries, there are no customs fees. For express shipments, fees may apply and remain the responsibility of the customer.
Can I choose delivery to a pick-up point ?
No, we work exclusively with carriers who deliver directly to your home.
Do you offer international shipping ?
Yes ! We are proud to share our creations with women around the world. If you don’t see your country in the dropdown at checkout, please don’t hesitate to contact us — we’ll be happy to find a solution.
Returns & Exchanges
How long does delivery take ?
For standard delivery, your order will arrive at your home within 5–8 business days. For express delivery, it takes 2–3 business days.
What is your return policy ?
We accept returns within 48 hours of receiving your order. Please contact us directly at contact@ayeshaa-collection.com to receive the return instructions
Sizing & Fit
How do I choose the right abaya size ?
You can refer to our detailed size guide to find your ideal fit. Please note that we use Emirati sizes for all our abayas.
Do you offer custom made abayas ?
We do not offer custom-made abayas, but our creations are available in sizes 50 to 62 for certain models. We’re confident you’ll find the perfect fit for you.
Orders
Do you offer pre-orders ?
No, all our garments are already made and ready when you place your order, so you receive your pieces quickly.
Contact
Can’t find what you’re looking for ?
Our team is happy to assist in English or French. Just drop us a line at contact@ayeshaa-collection.com